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FAQS

[/vc_column_text][vc_custom_heading text=”Delivery” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” el_class=”color font30″ css=”.vc_custom_1470831902255{margin-bottom: 30px !important;}”][vc_toggle title=”How fast do items ship out?” style=”round_outline” color=”vista_blue” open=”true” el_id=”1470829909014-cc0d0ba1-fbbe”]Plz kindly understand what we called RTS .that only means has INVENTORY .but we are not sure whether current inventory is enough for your orders when u get order placed .As eveyday we have a lot of parcel to ship and the inventory data always vary .If enough instock ,stuffs be shipped out within 2-3 business days .If no enough instock qty ,REPRODUCTION would take 1-3 weeks .Sending out by express take about 3-7 business days arrived to your side .If there is hot sell season it might delayed .We could promise u to try to ship them asap but we could not control the shipment when they shipped out .[/vc_toggle][vc_separator][vc_row_inner][vc_column_inner][vc_toggle title=”Does the price include shipping and paypal fees? ” style=”round_outline” color=”vista_blue” open=”true” el_id=”1470830531700-8ec76d96-6c80″]

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— ONLY DEFECTIVE items is allowed to be refund or EXCHANGE .
–plz kindly noted COLORS varies computer to computer ,mobile to mobile .The color would be affect by the light of enviroment when taking photos . Plz take IRL photo for review and allow some differrence on colors when we take photos.
–If Seller mess up order like send wrong sizes or mess up measurement .We are responsible to negotiate with customer and find a solution for customer .

[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Can orders be cancelled ?” style=”round_outline” color=”vista_blue” el_id=”1470831300393-09ed84f7-03ce”]After order was placed ,it could NOT be cancelled .Especially a lot of styles we run is exclusive to this group .PLZ MAKE SURE you could take this before ordering.[/vc_toggle][vc_separator][vc_toggle title=”MOQ’s” style=”round_outline” color=”vista_blue” el_id=”1470831415208-bdd1b606-05f7″]1>We allow customer to mix different styles to meet MOQ to get the BEST OFFER. But after we developing more nd more styles ,It would be very hard to take all styles to reach to MOQ as we are run wholesale & sometimes it would be very hard to put some small qty into bulk. So plz help to MIX different styles in SAME album ,Like all mom shirt ,all mommy & me dress (The price we offered is to USA/CANADA ) This is very important .If sometimes you still cant reach to MOQ plz send message to us ,we would try to get a best price for you or find whether any customer can order with you together.
2>If I can’t mix all to 60 pcs can I order ?Yes you can ,but price would be a bit high ,like 0.5-1.5 USD/PCS higher according to different qty.[/vc_toggle][vc_separator][vc_toggle title=”How does shipping work” style=”round_outline” color=”vista_blue” el_id=”1470831447152-9bbd7051-beb0″]Generally after we check out the clothing & ship it to the carrier we cooperated (They are wholesaler for DHL/FEDEX)ect . The parcel would go through from Guangzhou to Shenzhen then to HK express office .When it arrive in HK the tracking would be available to track online .It is normal it showed not found or contact shipper if they don’t arrive in HK or hold in HK. I believe they would moved on within 2-3 business days after I update tracking via paypal. If 5 business days passed no update ,plz contact me .[/vc_toggle][vc_separator][vc_toggle title=”Lost parcel” style=”round_outline” color=”vista_blue” el_id=”1470831550833-312840a7-0e42″]–For oversea trading, we all need take risk if parcel get lost or damaged. This is all what we dont expect .If unluckily if did happen,carrier only REFUND 100 USD at most if the parcel value is over 100 USD and shipping fee .We have tried to buy insurance but they still refund 100 USD .They said that is the international shipment rules no matter which company. So we only could refund you 100 USD nd shipping fee .
–After parcel was shipped and tracking update via paypal 2-3 days later ,plz keep an eye on tracking .We cant keep updating u status everyday .[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

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